Hardware Information

STEP 1: Insert the HDMI extension cable into the HDMI port of the display.

STEP 2: Connect the Intel
Compute Stick to the HDMI extension cable.

Optional: If you do not wish to use the HDMI extension cable you may insert the Compute Stick directly into the HDMI
port of the television or monitor.

STEP 3: Insert the Micro-USB end of the power adapter into the Compute Stick and the other end into a standard AC outlet (use flat power cable for flat mount installations).

STEP 4: Insert the USB adapter for the wireless keyboard into the USB port on the Compute Stick.

STEP 1: Power on the television or monitor using the remote control.

STEP 2: The Compute Stick will automatically power on when connected to an outlet.

STEP 3: Once powered up, the LED will
illuminate blue.

Note: The power button is located on the side of the device if you ever need to reboot.

NOTE: When the Compute Stick finishes booting up, Google Chrome will automatically open in full screen mode to display your TouchTour Connect software. To exit full screen mode and return to the desktop, hit Function + F11 on the keyboard.

STEP 1: Move the mouse to the bottom of the screen to reveal the taskbar. Click the arrow on the right side of the screen to open the menu. Click the Wi-Fi icon to show a list of available networks.

STEP 2: Select your Wi-Fi network and click Connect.

STEP 3: Type your Wi-Fi password and click Next.

Double-click “Test Internet” icon on desktop to open an Engrain website that confirms your internet is functioning.

Double-click the software shortcut on the desktop to launch TouchTour Connect.

Hardware Warranty on Equipment Purchased Through Engrain

Engrain defaults to the manufacturer’s warranty on all hardware, but provides a supplemental hardware support program up to 24 months from date of hardware delivery. This hardware support program includes assistance in working with the manufacturer to process defective equipment claims, and in some cases providing replacement equipment via Engrain’s Hardware Loan Program when manufacturer timeframe for replacement is not satisfactory to Client. During this 24 month period, Engrain support staff will work with Client to investigate, troubleshoot and resolve any hardware malfunction as quickly as possible. While Engrain support representatives will do everything in their power to expedite manufacturer claims, Engrain may not be held responsible for ​shipping, ​repair or replacement delays on behalf of the manufacturer. The manufacturer warranty is three years from hardware ​purchase​ date.

Extended Warranty

Engrain offers an extended two year manufacturer warranty that may be purchased up to 24 months from hardware ​purchase date. The cost of this extended warranty program is $1,500. This program covers replacement parts, repair labor, freight fees, equipment replacement, and costs associated with installation of replacement equipment. This program is available in the continental US and Canada only.

Engrain Hardware Loan Program

In cases where manufacturer timeframe for hardware repair or replacement is not satisfactory to Client, Engrain may provide temporary replacement equipment to the Client via Engrain’s Hardware Loan Program. ​​If Client requests temporary loan equipment​ Engrain will coordinate shipping and installing temporary equipment at Client site. Engrain will also coordinate removal of equipment once repaired equipment is back on site as well as installation of repaired equipment. Client will be responsible for freight and installation fees associated with installing temporary equipment, but there is no charge for the temporary equipment itself. The standard loan term for this program is 30 days. Equipment provided will be as close to client’s original configuration as possible, but may not be exact. To request participation in this program please reach out to Engrain Support.