How do I exit the TouchTour software?

Navigate to the home/launch screen by touching the property logo. Place your index and middle fingers on the property logo. Keeping your fingers on the screen, rotate your hand clockwise. This will minimize the software to not run full screen. From here you can drag the software window over until you see the close "x" in the upper right hand corner. Touch the "x" to close. You may also exit full screen mode by pressing the escape key on a wireless keyboard.

How often does availability update?

Availability is set up to update every day, the frequency is determined by your availability provider.

How long does it take once I’ve made a change in the CMS to show on the screen?

Any changes made should refresh when the software launches the following day. If you would like to expedite an update you may do so by exiting the software and re-launching.

What happens when nobody is using the touch panel?

After three minutes of inactivity the touch panel will move into digital signage mode. It will wake from this mode as soon as a user touches anywhere on the screen.

What if my touch panel won't power on?

It's possible it just needs a reset. Unplug the touch panel from the power source, wait 45 seconds and plug it back in. Once this is complete, hold down the power button on the remote for 45 seconds. The unit should power up. If it doesn't, please contact Engrain.

What if my TouchTour software stops responding to touch?

Exit out of the software and re-launch. If this does not restore touch escape out of the software and use a wireless mouse to open the windows start menu. Click “Restart” to restart the computer inside the panel. Once the panel has rebooted, launch the software. If touch is still not restored, contact Engrain to troubleshoot.

What if my TouchTour freezes during the loading/launch process?

This issue is caused by lack of internet connection or signal. In order to test your internet function, escape from the software launch screen (via hitting escape on a wireless keyboard), and fully close out the software. Touch the "check internet" shortcut next to the software shortcut on the computer desktop. If an Engrain webpage loads, your internet is functional. Minimize the internet browser and double touch the software icon to re-launch software. If software still gets stuck/freezes during loading, contact Engrain to troubleshoot further.

What if my TouchTour software has a message about not being able to "initialize content"?

This error message is indicative of lack of internet connection or signal. In order to test your internet function, escape and fully close out the TouchTour software. Touch the "check internet" shortcut next to the software shortcut on the computer desktop. If an Engrain webpage loads, your internet is functional. Minimize the internet browser and double touch the software icon to re-launch software. If software still has a content message, contact Engrain to troubleshoot further.

If you do not receive an Engrain webpage when you engage the "test internet" shortcut, your internet is not functional. Please work with your IT department to resolve the internet connectivity to the panel. Once internet is restored the software will function normally.

What if I believe my TouchTour equipment is defective or may need repair?

Engrain defaults to the manufacturer's warranty on all hardware, but provides a supplemental hardware support program up to 24 months from date of hardware delivery. Engrain also provides hardware loan and extended warranty options. View the specifics here or contact Engrain to learn more.