TouchTour Availability Data Issue
Status: Initial Resolution Deployed
Date: September 9, 2019
Impacts: TouchTour
Facts:
- In some cases TouchTour software is displaying units at a $0 rate for units that are currently unavailable
- The cause of issue has been identified and our development team has put an initial resolution in place
What You Will Notice:
- Your TouchTour software may reflect a rate of $0 for unavailable units
What to Know:
- A resolution to this issue has been implemented. If you experience further issue, close and relaunch your TouchTour software. If the issue is not resolved upon relaunch, reach out to support@engrain.com to alert us of issue persistence.
- Available units are reflecting accurate rates, this issue only impacted unavailable units
Server Reboot
Status: In Progress
Date: September 6, 2017
Impacts: TouchTour, TouchTour Connect, iPad App
Facts:
- One of our hosting providers has alerted us that one of our servers requires a reboot. During the reboot period, which we anticipate will be less than half an hour, product function will be impacted.
What You Will Notice:
- iPad app and TouchTour Connect will not load at all.
- Certain sections of your TouchTour will not function as normal.
What to Know:
- We anticipate this will be a temporary disruption of service.
What to Do:
- There is no action needed at this time.
Server Reboot
Status: In Progress
Date: September 6, 2017
Impacts: TouchTour, TouchTour Connect, iPad App
Facts:
- One of our hosting providers has alerted us that one of our servers requires a reboot. During the reboot period, which we anticipate will be less than half an hour, product function will be impacted.
What You Will Notice:
- iPad app and TouchTour Connect will not load at all.
- Certain sections of your TouchTour will not function as normal.
What to Know:
- We anticipate this will be a temporary disruption of service.
What to Do:
- There is no action needed at this time.
Server Reboot
Status: In Progress
Date: September 6, 2017
Impacts: TouchTour, TouchTour Connect, iPad App
Facts:
- One of our hosting providers has alerted us that one of our servers requires a reboot. During the reboot period, which we anticipate will be less than half an hour, product function will be impacted.
What You Will Notice:
- iPad app and TouchTour Connect will not load at all.
- Certain sections of your TouchTour will not function as normal.
What to Know:
- We anticipate this will be a temporary disruption of service.
What to Do:
- There is no action needed at this time.
Database Issue
Status: Resolved
Date: February 14, 2017
Impacts: iPad App
Facts:
- Tuesday, 2/14/17 we experienced a database issue that impacted the operation of many our our iPad apps.
- This issue has been resolved.
What You May Have Noticed:
- Certain sections of your iPad did not load, or the app did not load at all.
What to Know:
- Our development team resolved this issue.
- Data was restored from a data point on November 11th, 2016. Any updates made to your iPad content past this date will need to be redone.
What to Do:
- Review your iPad app to ensure content is accurate.
- Send content changes to your Implementation Specialist or Engrain Support for completion.