Service Status

TouchTourOperational

iPad AppOperational

TouchTour ConnectOperational

SightMapOperational

SightMap AIOperational

UnitMap APIOperational

TouchTour Availability Data Issue

Status: Initial Resolution Deployed
Date: September 9, 2019
Impacts: TouchTour


Facts:

  • In some cases TouchTour software is displaying units at a $0 rate for units that are currently unavailable
  • The cause of issue has been identified and our development team has put an initial resolution in place

What You Will Notice:

  • Your TouchTour software may reflect a rate of $0 for unavailable units

What to Know:

  • A resolution to this issue has been implemented. If you experience further issue, close and relaunch your TouchTour software. If the issue is not resolved upon relaunch, reach out to support@engrain.com to alert us of issue persistence.
  • Available units are reflecting accurate rates, this issue only impacted unavailable units

Server Reboot

Status: In Progress
Date: September 6, 2017
Impacts: TouchTour, TouchTour Connect, iPad App


Facts:

  • One of our hosting providers has alerted us that one of our servers requires a reboot. During the reboot period, which we anticipate will be less than half an hour, product function will be impacted.

What You Will Notice:

  • iPad app and TouchTour Connect will not load at all.
  • Certain sections of your TouchTour will not function as normal.

What to Know:

  • We anticipate this will be a temporary disruption of service.

What to Do:

  • There is no action needed at this time.

Server Reboot

Status: In Progress
Date: September 6, 2017
Impacts: TouchTour, TouchTour Connect, iPad App


Facts:

  • One of our hosting providers has alerted us that one of our servers requires a reboot. During the reboot period, which we anticipate will be less than half an hour, product function will be impacted.

What You Will Notice:

  • iPad app and TouchTour Connect will not load at all.
  • Certain sections of your TouchTour will not function as normal.

What to Know:

  • We anticipate this will be a temporary disruption of service.

What to Do:

  • There is no action needed at this time.

Server Reboot

Status: In Progress
Date: September 6, 2017
Impacts: TouchTour, TouchTour Connect, iPad App


Facts:

  • One of our hosting providers has alerted us that one of our servers requires a reboot. During the reboot period, which we anticipate will be less than half an hour, product function will be impacted.

What You Will Notice:

  • iPad app and TouchTour Connect will not load at all.
  • Certain sections of your TouchTour will not function as normal.

What to Know:

  • We anticipate this will be a temporary disruption of service.

What to Do:

  • There is no action needed at this time.

Database Issue

Status: Resolved
Date: February 14, 2017
Impacts: iPad App


Facts:

  • Tuesday, 2/14/17 we experienced a database issue that impacted the operation of many our our iPad apps.
  • This issue has been resolved.

What You May Have Noticed:

  • Certain sections of your iPad did not load, or the app did not load at all.

What to Know:

  • Our development team resolved this issue.
  • Data was restored from a data point on November 11th, 2016. Any updates made to your iPad content past this date will need to be redone.

What to Do:

  • Review your iPad app to ensure content is accurate.
  • Send content changes to your Implementation Specialist or Engrain Support for completion.